Return
We want you to be happy with your purchase. If for any reason you are not, you can initiate a return or exchange within 30 days of purchase.
1. Start return:
To initiate a return or exchange, please fill in the return form below. You can start the return process using your order number.
2. Return conditions
1. Return Period: From placing your order, you have 30 days to return your product.
2. The packaging is unopened and unused.
3. The plastic seal is intact. Still opened, but not satisfied? We are happy to think with you. Please contact us.
2.1 Do I need a receipt or order number?
Your receipt or order number helps us find your purchase the fastest. If you don't have a receipt, we may ask for more information to verify the purchase.
2.2 what is the return period?
Initiate within 30 days of
purchase a return. Are you late? Please contact us and we will see how we can help you further.
2.3 What if the item is used?
Together we look for the best solution. We always try to be as fair as possible. We also request our customers to treat us fairly. Contact us and look together for a suitable solution.
2.4 Do you take everything back?
We try to accommodate most returns, but in some cases we cannot accept a return.
2.5 What if I have received a damaged or defective item?
We are sorry you had this experience! Contact us and we will see how we can solve this together.
2.6 When will I receive a refund?
As soon as we have received the return, we will transfer the amount within 5 working days. We use the same payment method with which the order was paid.